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  1. KOSYS - Help in English
  2. The NEOOS® device

The NEOOS® device

NEOOS®11

  • NEOOS® 11 User Manual
  • Troubleshooting the NEOOS®11
  • How to properly charge your NEOOS®11
  • What is the "Naturesound-Balance-G.mp3" File on Your NEOOS®11?
  • How to perform a software update on your NEOOS®11
  • 💡 Is My NEOOS®11 defective or do I just need to adjust the brightness?
See all 11 articles

General information and usage

  • What should I be careful about when wearing the NEOOS®?
  • NEOOS® Q&A – Frequently Asked Questions
  • How to Save Data on Your NEOOS®11
  • How loud should I hear the NEOOS® through the skin?
  • When and for how long should I wear the NEOOS®?
  • Can I wear the NEOOS® and still go about my daily routine?
See all 7 articles

Battery Info and Charging Instructions

  • Battery Life of the NEOOS® Device
  • Why can’t I turn off the NEOOS® while it’s plugged In?

Common Problems and How to Fix Them

  • How to Reset Your NEOOS® Device
  • What to do if the link indicator stays red?
  • Why Aren't My Files Playing on the NEOOS®?
  • What to do if the battery life is not reaching expectations?
  • What should I do If my NEOOS® is not recognized by my PC?
  • What to do If your NEOOS® won’t turn on?
See all 11 articles
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