What to do if the link indicator stays red?

If the vibration transmitters are not displaying a signal (with the link indicator staying red), follow these steps to troubleshoot:

1. Check Skin Resistance
   If the link indicator is blinking red, ensure that the skin resistance is correct and that the vibration transmitters are properly placed on your skin.

2. Reset the Device
   Perform a reset.
   🔁 How to Reset Your NEOOS® Device

3. Check the Vibration Transmitters
   Make sure the vibration transmitters are correctly seated in their housing.

4. Use Conductive Lotion
   Apply a conductive lotion to improve skin contact with the vibration transmitters.

If the issue persists after following these steps, there may be a technical fault.

Need Help?

We are happy to assist you via phone or email. Contact us and we will find a solution for you:

📩 [Send us a message: Contact KOSYS Support]
📞 Or call us at +499561/792990