What to do if the battery life is not reaching expectations?

If your NEOOS® is not reaching the desired battery life, here is a quick guide with different options that you can try to solve the issue.

Please follow these steps one by one:

1. ⚡ Charge your NEOOS® for at least 5 hours using the original data cable and original power adapter!

2. 🔉 Lower the volume and reduce the brightness!

3. 🧴 Check if the skin resistance is correct and ensure the vibration pads are properly in contact with your skin!

4. 💧 Have you drunk enough water?

5. 🧘‍♂️ Monitor your stress levels. Avoid excessive tension and stress.

6. 💆‍♀️ Use a conductive lotion to ensure good skin contact with the NEOOS®.

f the issue persists even after checking the points listed above, there may be a technical defect.

NEED HELP?

We are happy to assist you via phone or email. Call us or describe your problem in an email, and we will definitely find a solution for you.

• 📩 Write to us: KOSYS Support Contact

• 📞 Call us: 09561/792990