What to do If your NEOOS® won’t turn on?

If your NEOOS® device does not power on, follow these step-by-step instructions to try and resolve the issue yourself:

✅ Self-Check Instructions:

1. Press and hold the ON/OFF button for at least 2 seconds!

2. Charge your NEOOS® for at least 5 hours using the original power adapter!

3. Perform a reset at least 3 times!
   ➤ Need help? See: “How to perform a reset”

4. Check and adjust the brightness setting if necessary!
   ➤ Is my NEOOS®11 defective or do I just need to adjust the brightness?
   ➤ Is my NEOOS®X defective or do I just need to adjust the brightness?

5. Check if the ON/OFF button gives tactile feedback (resistance).
   ➤ If there is no resistance, the button may be damaged.

⚠️ Still Not Working?

If your NEOOS® still does not respond after performing all the above steps, a technical defect may be the cause.

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