Why Aren't My Files Playing on the NEOOS®?

Here is a short guide with various options you can perform independently if your NEOOS® is not playing your files or data.

Follow these steps one by one:

1. Check if the File is Selected for Playback
   Ensure that the playback checkbox is activated for your file in the NEOOS® player.

2. Verify the File Format
   Only mp3 or WAV files can be played. Check if the file format is correct.

3. Check the File Name
   The file names of KOSYS® Subliminal files should not be altered.
   
   

For your own MP3 files, ensure that the file names contain only Latin letters.

1. Perform a Reset
   If none of the above steps resolve the issue, perform a reset.

🔁 How to Reset Your NEOOS® Device

If the issue persists after checking the above points, it may indicate a technical defect.

Need Help?
We are happy to assist you by phone or email. Please contact us with your problem, and we will help you find a solution.

📩 Send us a message: KOSYS Support Contact]
📞 Call us at: +499561/792990