Troubleshooting Windows Operating System Issues with the NEOOS®

1. General Compatibility

Your NEOOS® is fully compatible with standard Windows operating systems. It is delivered to you in brand-new condition and thoroughly quality-checked.

However, on Windows systems, certain behaviors may occur that are normal and easily resolved. Please see the following notes for guidance.

2. Drive Error Message

Issue

When connecting your NEOOS® to a Windows computer, you may see an error message indicating that the drive has a problem or is damaged.

Explanation

This message is not a cause for concern. It does not mean the drive is faulty or needs repair.

• Windows sometimes displays this message when it doesn't immediately recognize the NEOOS® operating system.

• You can safely ignore this message.

• Your NEOOS® has been delivered in fully working and tested condition.

3. Unfamiliar Files Displayed

Issue

You may notice multiple unknown files when opening your NEOOS® for the first time.

Explanation

This is due to your PC’s file view settings and not a problem with the device itself.

• If your computer is set to show hidden operating system files, you may see items like:
  fseventsd, .Spotlight-V100, .Trashes, or neoos_upd

Example view: (Insert sample image here, e.g., IMG_4573.jpg)

=> Recommended Settings for File View

To simplify what you see and ensure a clear, user-friendly interface, follow these steps:

1. Open Windows Explorer

2. Click on “Options” (top right of the window)

3. Go to the “View” tab

4. Under the section “Hidden files and folders”, select:
   “Don’t show hidden files, folders, or drives”

We recommend keeping hidden files not displayed for a cleaner interface.

=> What You Should See

Once set up correctly, only the following should be visible on your NEOOS®:

• Folder: Computer

• Audio File: Naturesound-Balance-G.mp3

• Optionally: version.txt or volume

This streamlined view will help you focus on your NEOOS® content without confusion.

=> Next Steps

Now that your settings are optimized, you can begin using and managing your NEOOS® content as described in the provided usage guides.