What should I do If my NEOOS® is not recognized by my PC?

If your NEOOS® is not connecting to your computer or laptop, try the following steps to troubleshoot the issue yourself:

✅ Step-by-Step Troubleshooting Guide:

1. Check if you're using the original data cable!
   ➤ Third-party cables may not support data transfer correctly.

2. Make sure the NEOOS® battery is charged!
   ➤ A low or empty battery may prevent proper communication with your PC.

3. Try connecting to a different PC or laptop!
   ➤ This helps determine if the issue is with the NEOOS® or your computer.

4. Perform a device reset!
   ➤ Need help? See instructions here: “How to perform a reset”.

 Still not working?

If the problem persists after completing all of the above steps, there may be a technical fault with your device.

In that case, please contact customer support for further assistance.

📩 Send us a message:

Contact KOSYS Support >

📞 Or give us a call:

+49 9561 792990