What to do if your computer does not recognize the NEOOS®11 player?

If your computer does not recognize the player of your NEOOS®11, it's advisable to reformat the player's drive. Formatting will clean the drive, and usually, data transfer speeds will improve afterward.

⚠️ Important to Note Before Starting the Formatting Process:

• This guide is for Windows devices.

• Backup your data from both players before starting the formatting process.

1️⃣ Open the "Computer Management" Tool

• Click on "Start" and search for "Computer Management".

2️⃣ Run as Administrator

• Right-click on "Computer Management" and select "Run as Administrator".

3️⃣ Select the Disk

• Choose the disk associated with your NEOOS®11.
  ⚠️ Warning: All files on both players will be erased during this process, so make sure to back up your data before proceeding!

4️⃣ Delete the Volume of Player 1

• Right-click on Player 1 and select "Delete Volume", then confirm this action.

5️⃣ Delete the Volume of Player 2 (if available)

• If Player 2 is present, right-click on Player 2, then select "Delete Volume" and confirm.

6️⃣ Disconnect and Restart the NEOOS®11

• Unplug your NEOOS®11 from the computer and restart it.

7️⃣ Reformatting Message

• Note: When it starts up, the "eMMC" format will briefly appear. This means the device is automatically reformatting its storage.

8️⃣ Reconnect the NEOOS®11

• After restarting, reconnect your NEOOS®11 to your computer. Both drives should now be visible again.

9️⃣ Restore Backup Data

• In the next step, transfer your backup files back onto the respective players and reload them.