Troubleshooting Tips for the FNPLY® App

Sometimes, especially after an update, the FNPLY® app might not work as expected. You might notice the language shower doesn’t play properly, lessons get interrupted, or certain features stop working.

Here are a few steps you can try on your own to get FNPLY® running smoothly again:

• Log out of the app completely, then log back in.

• Delete any downloaded lessons and try downloading them again.

• Uninstall the app, then reinstall it from the App Store or Play Store.

• If a specific feature (like “Talk Along”) isn’t working, try turning it off and then back on again.

If the issue still isn’t resolved, feel free to contact our support team. When you reach out, please include the following information:

• Which lesson and event the issue occurred in

• What device you're using, and which operating system version it is running

• Which version of the FNPLY® app you’re using

💡 TIP: You can easily find your app and system info in the FNPLY® app. For help with that, check out: Where can I find my FNPLY® version and operating system info?

📩 Send us a message: Contact KOSYS Support
📞 Or give us a call: +49 9561 792990