My NEOOS® is not detected by my PC

If your computer does not detect your NEOOS® device, please follow the steps below to identify and resolve the issue.

1. Use the Original Data Cable

• Always use the original NEOOS® data cable, which is four-pin.

• Two-pin USB cables are not compatible and will not establish a proper connection between your NEOOS® and the computer.

2. Check Battery Level

• Make sure your NEOOS® is sufficiently charged before connecting it to your PC or Mac.

3. Test Different USB Ports or Computers

• Try connecting the device to a different USB port on your computer.

• If that doesn’t work, test it on a different computer altogether.

This helps determine whether the issue lies with your device or your computer.

4. Perform a Reset

• If your NEOOS® is still not recognized, perform a device reset.

• How to Reset Your NEOOS® Device

5. Still Not Recognized?

If your NEOOS® remains undetected:

• After trying multiple computers

• Using a different data cable

• And performing multiple resets

→ It is likely that a hardware defect is present.

Need Help?

We are happy to assist you via phone or email. Contact us and we will find a solution for you:

📩 Send a message to KOSYS Support
📞 Or call us at +499561/792990